Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,454 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Attleboro, San Francisco, Washington, D.C., Seattle, Jamaica Plain, Wallingford, Lebanon, Rancho Cordova, Galveston, Knoxville, Clayton, Exton, Brooklyn, Columbus and Olympia.
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| City | Problem Type | Report Time |
|---|---|---|
 Attleboro | TV | |
| San Francisco | Internet | |
| Washington, D.C. | Wi-fi | |
| Seattle | TV | |
| Jamaica Plain | Internet | |
| Wallingford | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Zach Hamilton (@71_zach) reported
@comcast your customer service to fix your lines outside is a joke.
- Barb Kiebel (@CreativCulinary) reported
@smsavino @alwaysresister Xfinity had just increased my bill again...$55 for the most basic service, the big three networks and not much more. I've been thinking of it...that was the push I needed!
- Tad (@blackymota) reported
@comcast @Xfinity @MLB What a racket you have. Although I pay for MLB Xtra Innings I’m unable to watch a Padres vs Arizona game because you seem to think Phoenix is so close to where I live it’s blacked out in my area. WTF??
- Mano Marks 🏳️🌈 (@ManoMarks) reported
Xfinity in Portland seems to have down a couple of times today. Unsure what that is about. I hate unreliability in my internet. Good news, TMobile seems to be getting 25/25 on my work phone
- sal (@szr) reported
@comcastcares comcastcares can you help me find out why my internet is running so slowly? Someone was out fixing a line in the back yard and now my internet is slow. I can no longer stream a tv show off the xfinity app.
- Meek (@SuperShantae) reported
@Xfinity you internet is horrible. Why do I have outages EVERYDAY?
- Donny (@cyclonesworld) reported
@comcastcares had to take PTO today since we're all WFH and your techs cut cable to our neighborhood during installing it for the new development next door. It's been almost 12 hours with no internet, and your time frame for it coming back keeps going up. This is ****.
- ResponsibleCole (@ColeResponsible) reported
@comcastcares your garbage system just hung up on me.
- JR Turner (@JRTurner33) reported
This is the time when it’s really setting in for me that we don’t have Ed Snider anymore. Instead of someone who cares about this team leading it we have Comcast. A company so atrocious that I pirate Flyers games instead of watching on their stream bc the quality is so bad.
- Mia Rei 🏎 (@doorbangs) reported
internet down, suck a **** @Xfinity
- Dino (@dino_22_) reported
@BrendanPorath @comcast got sold the same pile of **** that @WyndhamRewards did
- Giovanni (@Jmachine4) reported
@NoleMan_IUFan @steakshapiro @Braves My buddy uses it, seems like he watches every game, believe they blackout nationally televised games so its okay. I use xfinity, never had a problem. We live in NJ though.
- Lets Go Buffalo (@LetsBuffalo) reported
@Breaking911 So does my @comcast bill go down now?
- ace (@hmuacee) reported
so eventually you will solve this outage in atlanta georgia right? eventually? this has been going on for literally 7 hours now, it’s getting ridiculous @comcastcares @comcast
- Ashley (@msashleyca) reported
Why @comcast sucks. 30 minutes on the phone signing up. $155/ month down the drain. I go to watch baseball and can't because my account says I need a subscription. 60 minutes on the phone and 4 hours later no one available to fix. The robot chat system is awful too. Do better.
- sal (@szr) reported
@Xfinity hi can you help me with why my internet is slower? I can't watch tv on the xfinity app right now. Someone was out fixing the line to the pole outside and now my internet is slower.
- Shawn Halcott (@HalcottShawn) reported
@comcastcares not gonna lie I'm very pissed. Upgraded my service and I can't use any of it because no one can come to my house before sat. No internet no TV. Remind me again why I tolerate this. Oh that's right. I don't have much of a choice if I want hi speed internet.
- Trevor T. Murphy (@ShoelessTrevor) reported
@baskerville_AF You might be able to watch on the marquee app with an xfinity login
- FestiveWarChild 💙 (@FestiveWarChild) reported
@CocaCola How can you be so silent in voter suppression in the state of Georgia? Corporations like @Xfinity @comcastcares support voting so much they even have their own voting website about it
- Andrew (@Brewed4TheDrew) reported
@WestPineBills the only frustrating bit was being in Cubs market but not in chicago, we’d never get the WGN gamesBut yeah Comcast rocked
- Stacey Wedlake (@staceyawe) reported
@STCActionFund And your experience with Comcast is a great (in a terrible way) how these programs work.
- Meek (@SuperShantae) reported
@Xfinity your internet is horrible. Why do I have outages EVERYDAY?
- Frank Tastic (@realFrankTV) reported
@CamEdwards @stevensongs This is so dumb. Comcast already gives poor people Internet for $8.95 a month.This is money going out the door for literally no reason other than to give rich corporations money for nothing.
- sheila c (@galwayten) reported
Is the sound not working for the Cubs game on @Xfinity live stream a @WatchMarquee issue or just another **** up of @comcast ?
- Will 'the ska comrade' Morris (@ratbrainmorris) reported
@soup_dumpling23 Mason and i lost his xfinity login but i am so excited to eventually catch up and figure out what this means
- Richelle K., BA, MSM, MSW21 (@KLoniSky) reported
@idealXthereal @Xfinity It would be nice to get a warning or some sort of notice 🤔 even a text to say they are experiencing problems. I've had counseling sessions, supervision, and class all via my cell phone due to this issue.
- Jack Mitchell (@MitchellAttys) reported
Comcast: We have the worst customer service in the world @AmeriGas Hold my beer #STILLwaitingforacall #25daysandcounting
- Dmac (@Dmac_xx) reported
@r1kusama I have no idea how you can stay online that long to even use that much data, my xfinity kicks me offline every damn night. **** is terrible.
- ResponsibleCole (@ColeResponsible) reported
@Xfinity the consistency of your internet is garbage.
- V. To (@Shrimp_Noodle) reported
Damn really spent like 30 min on an @Xfinity survey for why I canceled their services lol gonna cancel them again if they ever call me back with another 30 min survey
